Description
We practice customer-driven development and we help clients with bespoke performance problems. Read on to discover the various ways in which you can hire Super Speedy Plugins. We want you to never have to worry about WordPress performance ever again.
Consultancy
Performance consultancy is available to talk about anything performance and scalability related directly with Dave Hilditch, our founder. He can personally analyse and assess your performance bottlenecks and coach your staff through the best path to reach performance-nirvana. This can cover your entire WordPress stack, your hosting, your configs, your custom code, your 3rd party plugin choices – anything at all, no matter what you are doing with WordPress.
This consultancy work can also include custom code and custom SQL to transform the speed of your platform, plugin, theme or service offering. All performance optimisations through this consultancy work will be measured and proven, with guides and coaching provided to your staff to help avoid running into these issues ever again.
To take on this option, you ideally should have a developer for Dave to work with so he can pass on his teachings.
Subsidised development
We offer this subsidized development option for any features or code that will benefit our plugins.
This is effectively a queue-jumping pass. If you pay for a feature request to be implemented, it will be prioritised before other feature requests and you’ll get to help control the direction and implementation of the feature.
Since this development helps others and helps our plugins, we charge a third of the hourly rate we would normally charge for development work AND we offer a guaranteed fixed price meaning we take on the risk of it taking longer or being more complicated than anticipated.
How We Prioritise
At Super Speedy, our plugins take precedence. We follow a prioritised workflow to ensure efficient delivery for everyone, outlined below. Similarly, we have a preferred approach to support. For details, please see our kb article for how to get support
Top Priority
Critical Bugs
We prioritise fixing critical bugs in any of our plugins over all other work. Critical bugs include bugs which break websites or break existing core functionality.
Fixing these will take priority over paid-for work.
Site-breaking bugs
They are rare, but if they happen we drop everything to fix them.
Bugs which break existing functionality
If we rolled out an update and it broke existing functionality, we will drop everything to either rollback the update or fix the bug and release another update.
Customer Support
Ask questions on our Super Speedy Plugins Q&A page or for even better and faster support join us on Discord.
We answer Q&A in this priority order:
- Q&A in our public Discord channels
- Public Q&A on our website
- Private Q&A to Dave – please try and avoid this
Second Priority
Paid Work
We practice customer-driven development and we help clients with bespoke performance problems.
Performance Consultancy
WordPress performance consultancy directly from Dave, with custom solutions and staff coaching for lasting speed improvements.
Subsidised Development
Add or boost a feature request to the top of our list for a discounted rate. Request or see existing Feature Requests.
Imports
Ensure seamless setup and management for large-scale imports.
Custom Development
Get exactly what you need with our Custom Development.
WordPress Management
Installation and setup of our plugins, complete with a customised guide including screenshots and explanations for chosen settings.
Third Priority
MINOR BUGS
Any bugs that don’t cause critical or major issues on the website.
Notices & Warnings
Deprecated notices, missing settings when first installed, issues that will possibly become errors in the future.
Bugs with workarounds
Temporary fixes for non-critical bugs that won’t affect performance.
Cosmetic bugs
Issues that can be fixed with CSS.
Fourth Priority
Unpaid Work
All work that isn’t specifically being paid for by clients and will always be working on in the background.
Customer driven feature requests
You can vote for which unpaid features we will try to get to first, submit your own, or boost with our subsidised development on our Feature Requests page.
Marketing/SEO
Our products are great but getting our name out there is a slow process. Help us out by sharing on Facebook.
Research
We are always looking to improve our products and with our cutting-edge plugins, research is an essential part of our development.
Documentation
Knowledge base docs, articles, and educational videos. We aim to document everything as we go and Dave will regularly record his screen as he investigates something so others can learn.
kajus.valenta (verified owner) –
We can’t thank Dave enough for his incredible help! Honestly, it’s been a total game changer for us. We struggled for years with a painfully slow website—trying every possible fix, but nothing ever really solved the problem long-term.
Then Dave came in, and within just a few hours, he found the root causes and fixed issues that we didn’t even know existed. He left behind clear notes and documentation on everything he changed, and even took the time to give us guidance for the future, which has been incredibly helpful. He also shared ideas on how we can continue improving the website even further.
Not only are we finally seeing the performance we always hoped for, also his plugins are absolutely brilliant—our website runs so much smoother now!
We are more than satisfied and truly grateful. If you’re having speed issues or just want your site to run better, Dave is your guy. Highly recommended!
(We have website fully functional with more then 300.000 products, with average 5 photos, fully written short, long descriptions, attributes)
Jake F (verified owner) –
Dave has a deep knowledge of WordPress and databases. Our large e-shop now runs faster thanks to Dave’s tweaks and installation of Scalability Pro plugin.
He developed a new feature because our shop had thousands terms in a single attribute and the admin single product page was slow loading.
Thanks to David our shop now runs faster than ever!
Santiago Valdés (verified owner) –
Dave helped us increase speed overall on our e-commerce site. His plugins were super helpful in reducing heavy queries and support was always great.
Richard (verified owner) –
Working with Super Speedy Plugins was an absolute delight. Their expertise in technical IT assistance truly made a difference in optimizing our performance and look with one of their plugins. Despite the initial lack of a public product for review, their professionalism and dedication shone through. I am thoroughly impressed with their work and will definitely be utilizing their services again in the future. Super Speedy Plugins comes highly recommended for anyone seeking top-notch performance solutions.
Stuart Burge (verified owner) –
I’ve used these plugins for years with amazing results. Dave and his team have also worked with me on multiple occasions on different projects – from simple web work through to new application creation and implementation.
Ben Gylsen (verified owner) –
Dave did some bespoke work on our site – a high-traffic e-commerce site – when we had problems with an inexplicably slow checkout and duplicate orders being created. It was a big problem for us.
After a couple of hours, Dave had the checkout loading faster, using Scalability Pro and a few database tweaks. But the issue of duplicate orders took a little longer. He made a back-up of the site on a Rocket Stack to try and duplicate the issue and ran Xdebug on it…
Gradually, he managed to identify and unpick the issues – which seemed to be the perfect storm of an old lead-form split-test hammering the database; slow from cURL calls; some queries with no usable indexes; faulty debug code from a previous developer; and a couple of plugins causing errors in the Checkout and therefore duplicate orders.
He did an amazing job… The site is running faster than before on wp-admin as well as the front of the site; checkout is smooth and quick. No more bugs and no more duplicate orders. He’s good!
Dave Hilditch –
Thank you Ben. It was a pleasure working with you – you have a great site and I’m glad I could help.