Widget Styling Reference (Custom CSS)
The Customizer covers the common appearance options — colours, position, icon, header image, window title. When you want to go further, the widget is…
Read moreArchives: Knowledge Base
Backing Up and Migrating Chat Data
Your conversations live in custom database tables — not in WordPress posts. That’s what makes the chat fast, but it has one consequence you…
Read moreShowing or Hiding the Chat on Specific Pages
The chat bubble appears on every front-end page by default. There’s no per-page checkbox in the settings (yet), but hiding it on specific pages…
Read moreTeam Roles and Permissions
Who on your team can see and answer chats, and what your options are if you want support staff replying without handing out full…
Read moreInstalling Your License, Activation and Updates
After buying Super Speedy Chat you get a license key and a plugin .zip. This guide covers entering the key, confirming it’s active, and…
Read moreDiscord Companion Bot: Running It in Production
The Discord integration is bidirectional. WordPress → Discord works on its own once you’ve entered your bot token and channel. The other direction —…
Read moreREST API Reference
All endpoints live under the ssc/v1 namespace (/wp-json/ssc/v1/…). There are two tiers: visitor endpoints (public, used by the chat widget) and admin endpoints (require…
Read moreDeveloper Guide: Hooks and Building Channel Add-ons
Super Speedy Chat is built so that new chat channels (WhatsApp, Telegram, SMS, …) can be added as separate plugins without touching core. The…
Read moreSuper Speedy Chat — Architecture Overview
This is a developer-facing tour of how Super Speedy Chat is put together: what each component does, the handful of design decisions that are…
Read moreTroubleshooting and FAQ
A first-stop reference for the most common issues, plus quick answers to frequently asked questions. For feature-specific troubleshooting, the Ultra Ajax and LLM Auto-Reply…
Read morePrivacy and Data Handling
Super Speedy Chat stores conversation data on your own server and, depending on which features you enable, may send some of it to third…
Read moreDiscord Integration: Chat With Visitors From Discord
Super Speedy Chat can bridge your website chat into Discord, so your team can answer visitors from the place they already hang out —…
Read moreDisplay Names
The Display Names tab controls what visitors see your support agents called in the chat. You can present a single shared name (like “Support”)…
Read moreBehaviour and Session Settings
The Behaviour tab (under Super Speedy Chat in wp-admin) controls how the chat behaves at runtime: when it nudges visitors, how often it polls,…
Read moreUltra Ajax Performance Guide
What is Ultra Ajax? Ultra Ajax is a mu-plugin (must-use plugin) that intercepts chat API requests early in the WordPress boot process. Instead of…
Read moreLLM Auto-Reply Setup Guide
Super Speedy Chat can automatically reply to visitors when no admin responds in time. It does this by sending the visitor’s question to an…
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