We practice customer-driven development and we help clients with bespoke performance problems. Read on to discover the various ways in which you can hire Super Speedy Plugins. We want you to never have to worry about WordPress performance ever again.

Consultancy

Performance consultancy is available to talk about anything performance and scalability related directly with Dave Hilditch, our founder. He can personally analyse and assess your performance bottlenecks and coach your staff through the best path to reach performance-nirvana. This can cover your entire WordPress stack, your hosting, your configs, your custom code, your 3rd party plugin choices – anything at all, no matter what you are doing with WordPress.

This consultancy work can also include custom code and custom SQL to transform the speed of your platform, plugin, theme or service offering. All performance optimisations through this consultancy work will be measured and proven, with guides and coaching provided to your staff to help avoid running into these issues ever again.

To take on this option, you ideally should have a developer for Dave to work with so he can pass on his teachings.

Subsidised development

We offer this subsidized development option for any features or code that will benefit our plugins.

This is effectively a queue-jumping pass. If you pay for a feature request to be implemented, it will be prioritised before other feature requests and you’ll get to help control the direction and implementation of the feature.

Since this development helps others and helps our plugins, we charge a third of the hourly rate we would normally charge for development work AND we offer a guaranteed fixed price meaning we take on the risk of it taking longer or being more complicated than anticipated.

How We Prioritise

At Super Speedy, our plugins take precedence. We follow a prioritised workflow to ensure efficient delivery for everyone, outlined below.   Similarly, we have a preferred approach to support. For details, please see our kb article for how to get support

Top Priority

Critical Bugs

We prioritise fixing critical bugs in any of our plugins over all other work. Critical bugs include bugs which break websites or break existing core functionality.

Fixing these will take priority over paid-for work.

Site-breaking bugs

They are rare, but if they happen we drop everything to fix them.

Bugs which break existing functionality

If we rolled out an update and it broke existing functionality, we will drop everything to either rollback the update or fix the bug and release another update.

Customer Support

Ask questions on our Super Speedy Plugins Q&A page or for even better and faster support join us on Discord.

We answer Q&A in this priority order:

1. Q&A in our public Discord channels
2. Public Q&A on our website
3. Private Q&A to Dave – please try and avoid this

Second Priority

Paid Work

We practice customer-driven development and we help clients with bespoke performance problems.

Performance Consultancy

WordPress performance consultancy directly from Dave, with custom solutions and staff coaching for lasting speed improvements.

Subsidised Development

Add or boost a feature request to the top of our list for a discounted rate. Request or see existing Feature Requests.

Imports

Ensure seamless setup and management for large-scale imports.

Custom Development

Get exactly what you need with our Custom Development.

WordPress Management

Installation and setup of our plugins, complete with a customised guide including screenshots and explanations for chosen settings.

Third Priority

MINOR BUGS

Any bugs that don’t cause critical or major issues on the website.

Notices & Warnings

Deprecated notices, missing settings when first installed, issues that will possibly become errors in the future.

Bugs with workarounds

Temporary fixes for non-critical bugs that won’t affect performance.

Cosmetic bugs

Issues that can be fixed with CSS.

Fourth Priority

Unpaid Work

All work that isn’t specifically being paid for by clients and will always be working on in the background.

Customer driven feature requests

You can vote for which unpaid features we will try to get to first, submit your own, or boost with our subsidised development on our Feature Requests page.

Marketing/SEO

Our products are great but getting our name out there is a slow process. Help us out by sharing on Facebook.

Research

We are always looking to improve our products and with our cutting-edge plugins, research is an essential part of our development.

Documentation

Knowledge base docs, articles, and educational videos. We aim to document everything as we go and Dave will regularly record his screen as he investigates something so others can learn.